SHIPPING & DELIVERY
What is the estimated delivery time?
Domestic orders are delivered within 3–7 business days. International orders usually take 10–20 business days, depending on your location.
Is there a shipping fee?
Shipping within India is free. A ₹75 fee applies for Cash on Delivery (COD) orders. International shipping charges are calculated at checkout based on your location.
Do you offer Cash on Delivery (COD)?
Yes, COD is available across India with a ₹75 COD charge.
How can I track my order?
A tracking link will be shared via email and WhatsApp once your order is shipped. You can also use the ‘Track Order’ page on our website.
ORDERS
How is my order delivered?
We ship via trusted delivery partners in tamper-proof packaging for complete safety.
What if my order is delayed?
While rare, delays due to natural events, courier issues, or incorrect addresses can occur. Please reach out to us if your order hasn’t arrived within the expected time.
RETURN
What is your return policy?
We offer a 5-day return window on all unused, unworn, and non-customized sterling silver jewelry purchased from our website.
How do I initiate a return ?
You can initiate it through our website or by contacting our Customer Support team.
Do I have to pay for return shipping?
Your first return pickup is free. Additional or self-ship returns may be reimbursed up to ₹70.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned product.
What if I received a damaged or wrong product?
Please contact us within 48 hours of delivery with an unboxing video as proof. We’ll replace it or process a refund.
PRODUCT CARE & MATERIALS
What is PIROHAA jewellery made of?
Our jewelry is crafted from 925 sterling silver.
How do I care for my jewellery?
Keep your jewelry dry, avoid contact with perfumes/water, and store it in a soft pouch. Wipe gently with a soft cloth after wear.
Where is your jewellery made?
All PIROHAA jewelry is designed and handcrafted in India.
Do you use real silver?
Yes, every piece is made of genuine 92.5 sterling silver.
Do you offer customized jewelry?
Currently, we only offer customization on selected pieces. Please contact us for details.
GIFTING
Can I get my order gift wrapped?
Yes! Select the gift wrap option at checkout or mention it in your order notes.
Do you offer gift cards?
Digital gift cards are available and make the perfect present!
How do I redeem a gift card?
Enter the gift card code at checkout. It will be applied to your total.
PAYMENTS
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and international cards.
Is Cash on Delivery available?
Yes, within India. A ₹75 COD charge applies.
What if my payment fails?
Try a different payment method or contact our support team for help.
Can I use multiple promo codes or discounts?
Only one discount code can be used per order.